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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.






Return & Refund Policy


Return & Refund Policy

1. Overview

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return your item(s) within 30 days of receipt for a refund or exchange, subject to the conditions below.

2. Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused, unworn, and in the same condition that you received it.
  • Be in the original packaging with all tags attached.
  • Include the original receipt or proof of purchase.

3. Non-Returnable Items

The following items cannot be returned:

  • Items marked as “Final Sale” or “Clearance.”
  • Gift cards.
  • Customized or personalized products.

4. Return Process

To initiate a return:

  1. Contact our customer service at [email protected] with your order number and reason for return.
  2. We will provide you with a return authorization and instructions on how to send your item back.
  3. Ship the item back to us using a trackable shipping method. You are responsible for the return shipping costs.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5-10] business days.
  • Original shipping costs are non-refundable.

6. Exchanges

If you need to exchange an item for a different size, color, or style, please contact our customer service. Exchanges are subject to product availability. We will ship the replacement item to you at no additional cost once we receive the original item.

7. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at [email protected]. We will arrange for a replacement or a full refund, including return shipping costs.

8. Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

9. Contact Us

For any questions or concerns about our return and refund policy, please contact our customer service team: